Terms & Conditions

An order is accepted once we confirm it in the café. We may refuse or cancel an order if an item is unavailable, the details are incorrect, or we cannot deliver to your address.

The café is open Monday to Friday from 8:00am to 5:00pm for dine-in, pickup and takeaway. Delivery orders are accepted from 8:30am to 4:30pm. We are closed on Saturdays, Sundays and England and Wales bank holidays. Pre-orders can be placed outside trading hours for an available weekday slot.

We deliver within half a mile of AL1 3JU. Delivery is free within that radius with a minimum order of £10. Estimated times are indicative and may vary at busy periods.

Cafe 1 is not currently VAT registered, so the displayed total does not include a VAT charge and receipts do not show input VAT. Card payments are taken securely through SumUp at the time of ordering. House account (tab) orders are invoiced to the account holder and must be settled within the agreed terms.

Our kitchen handles nuts, gluten, dairy, eggs, soya, sesame and other allergens, so we cannot guarantee any item is free from traces. Please tell us about allergies in the order notes or by phone before ordering.

Freshly prepared food is exempt from the standard 14-day cancellation right. You can cancel an order before we begin preparing it. If something is wrong with your order, contact us the same day and we will replace it or refund it.

Keep your login details secure. We may suspend accounts used for fraudulent, abusive or repeated no-show orders.

Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud. These terms are governed by the laws of England and Wales.